What Payment Methods do you accept?

We accept major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer secure payment options such as PayPal.

Do you have a physical store where I can see the products in person?

We encourage you to drop by our East Vancouver office if you would like to see the products in person. However, please note that we operate primarily as an online store, and our office is not a dedicated retail location. To ensure that someone is available to assist you, please contact us in advance to schedule an appointment. We would be delighted to arrange a time for you to visit and explore our products firsthand. We look forward to welcoming you to our office!

Can I cancel or modify my order?

What is your returns policy?

Why can’t I see pricing?

Looking for professional interior landscaping services? Need help styling a space?

How do we ensure costumer satisfaction?

We strive to process orders quickly; therefore, changes or cancellations may not always be possible. Please reach out to our customer service team as soon as possible, and we will do our best to accommodate your request.

We offer a 14-day return policy from the date of the invoice. Items must be returned in their original packaging and meet our return policy criteria. Please note that sale items are not eligible for returns. For detailed information, please refer to our Returns Policy section.

Our wholesale pricing is only available to existing costumers. Please follow our membership area link to set up an account.

If you're in need of expert interior landscaping services, we recommend checking out our sister company, Botany Agency. Botany Agency specializes in creating stunning indoor landscapes and green spaces that enhance the ambiance and aesthetics of various environments, including homes, offices, restaurants, and more. With a team of skilled professionals they can transform your space into a lush and inviting oasis, incorporating beautiful plants, green walls, and innovative designs. Visit their website to explore their portfolio and discover how Botany Agency can bring natural beauty to your interior spaces.

We strive to provide the best online shopping experience for our customers. We understand that when it comes to artificial products, seeing high-quality photos that represent the most realistic version is crucial. That's why we invest in professional photography to ensure our product images accurately depict the colors, textures, and details of our items. While we make every effort to provide accurate measurements, please note that they are taken to the best of our ability and may have slight variations. We also take stock management seriously, but occasionally, items may be temporarily out of stock due to high demand. If this happens, rest assured that we will notify you as soon as possible and provide alternative options or estimated restock dates. Additionally, we highly recommend visiting our East Vancouver office if you'd like to see our products in person. It allows you to experience the quality and craftsmanship firsthand. Please contact us to schedule an appointment, and our team will be delighted to assist you.